F.A.Q. - Frequently Asked Questions

28 October to 11 November 2024

Daily, 10am to 4pm (last entry 3pm)

12 November 2024 to 5 January 2025

Daily, 10am to 3.15pm (last entry 2.30pm)

Glasshouses, Galleries, Treetop Walkway and Children’s Garden – Daily, 10am to 3pm

The Gardens are open year-round except on the 24th and 25th December.

Kew Gardens is located on Richmond, TW9 3AB, London, and has 4 gates to access to:

  • Victoria Gate (TW9 3JR)
  • Lion Gate (TW9 2DF)
  • Elizabeth Gate (TW9 3AE)
  • Brentford Gate (TW9 3AF)

By Bike:

There are bicycle racks at all four gates. At Elizabeth Gate and Victoria Gate, the racks are inside the gates behind the booths.

Bicycles, tricycles, roller skates, skateboards, and scooters are not allowed into the Gardens.

By Bus:

Route 65 stops close to Lion Gate, Elizabeth Gate and Victoria Gate.

Route 110 stops near Kew Gardens station and Elizabeth Gate.

Routes 237 and 267 stop at Kew Bridge station.

By Train:

Kew Bridge station is 800m from Elizabeth Gate, via Kew Bridge. South West Trains run services from Waterloo, via Vauxhall and Clapham Junction. There is no level access at Kew Bridge.

Richmond station has lift and level access. Take 65 bus (in the direction of Ealing Broadway) to Lion or Victoria Gate.

By Metro:

Kew Gardens station is 500m from Victoria Gate. It is in Zone 3 and is served by the District Line (Richmond branch) and London Overground.

By Car:

Parking at Kew is extremely limited and available on a first come, first served basis.

Kew Gardens car park (TW9 3AF) – near Brentford Gate:

Parking costs £9 per day.
No charge for motorcycles and mopeds.
Car park closes 30 minutes after the Gardens close.
Blue badge holders park for free in disabled access parking spaces or other spaces if full.

By Boat:

Thames River Boats operate a special service from Westminster Pier to Kew Pier.

The easiest entrance for visitors coming from Kew Pier is Elizabeth Gate (postcode TW9 3AB). Elizabeth Gate is a 0.2 mile walk from Kew Pier across Kew Green.

Westminster to Kew:

11am
2.30pm

Kew to Westminster:

12.30pm
3.30pm
5pm

Besides walking, you can explore Kew Gardens and learn about the diverse living collection with the Kew Explorer land train, in a relaxed and gentle way.

You can buy the tickets directly on site, from the Explorer team at stop 1: Victoria Gate.

With your ticket you get included:

  • Admission to Kew Gardens
  • 1h guided walking tour (daily at 11am or 1.30pm)
  • Admission to Kew Palace
  • Access to the art galleries (Marianne North and Shirley Sherwood)
  • Access to the greenhouses (Temperate House and Palm House)
  • Access to the Treetop Walkway, the Great Pagoda and The Hive
  • Map and guide to the highlights of the season
  • Access to temporary exhibitions

If you want to add an audioguide to get the full experience, you can buy the Kew Gardens entrance ticket with audioguide.

Only kids under 4 get in for free, and don’t need a ticket.

There are guided walking tours of approximately 1h happening twice per day (11am and 1.30pm). These are already included in your ticket.

If these time slots are not convenient for you, you can always go for the ticket with audioguide.

Cancellation and rescheduling are possible until 23:59 on the day before your visit.

Yes, the Gardens are largely flat, with tarmac paths in most places.

Besides the accessibility map to help you plan your visit, there are also available mobility scooters to hire from Elizabeth, Brentford and Victoria Gates, which must be booked in advance.

No, only registered disability assistance dogs are allowed in the gardens.

In order to avoid disappointments, please be aware that Kew Gardens are constantly working to improve this UNESCO world heritage site, so occasionally it needs to close some features.

Please check the current list below:

  • The Woodland Walk will be closed for essential maintenance from 10 September 2024.
  • The Temperate House will be partially closed between 7 to 18 October and 18 to 22 November 2024 to install a new exhibition.
  • The Marianne North Gallery will be closed on the 22 and 23 October 2024 and from 6 to 24 January 2025.
  • The Shirley Sherwood Gallery of Botanical Art will be closed between 30 September and 25 October 2024 to install a new exhibition.